UK delivery £3.55, free over £50*
Next Day Delivery Available*
Worldwide Delivery Available
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UK delivery
Mainland UK orders over £50 are free of charge as standard, and take approximately 3-5 working days to be delivered to you. If your order is under £50, the delivery charge is £3.55. This is exactly what Royal Mail charges us to send your parcel.
You may wish to pay for a Next Day Guaranteed delivery service, which is available if you order by 1pm Monday-Thursday, and will be sent the next working day if your order is placed later than this.
Please note, delivery times do not include weekends or Bank Holidays.
Orders placed on an account basis by trade customers (with whom we have made prior agreement) will be charged £5 for all deliveries as standard.
International delivery
We deliver to countries all over the world!
International delivery is priced at checkout, based on both the weight of your order, and the country your order is being sent to.
The delivery charge covers the cost for us to send your order. It does not include any additional fees that may be charged at the discretion of import customs in your country, which are entirely independent of Hamabeads.com Limited and are the responsibility of the customer to pay if charged.
Hamabeads.com Limited cannot refund orders that are returned due to unpaid customs charges. By placing your order, you are agreeing to these Terms & Conditions.
Delivery instructions
It is your responsibility to ensure accurate address details have been provided at time of ordering.
There is an optional special instructions field at checkout. We encourage you to use this field to specify a safe place where you would like your order to be left if there is no one available to accept delivery of it.
If a safe place is not specified and there is no one available at the address at time of delivery, an official notice will be put through your door with instructions on how to obtain your order following a failed delivery attempt. Please deal with this notification at your earliest convenience to avoid your order being returned to us.
A re-delivery charge is payable on all orders that are returned to us due to a failed delivery of any reason.
Packaging
In the effort to be as environmentally-friendly as possible, we send a large quantity of our orders in recycled packaging. This means that some orders will arrive in branded Hama Beads boxes. If you require your order to be sent in discreet packaging, for example, because it is a gift for someone in your household, please notify us in the special instructions field at checkout.
Order processing & delivery times
We aim to dispatch orders within 48 hours, with the exception of seasonally-busy times and when a product is out of stock.
Orders are dispatched by 4pm Monday to Friday, excluding UK bank holidays.
From dispatch, UK delivery normally takes no longer than two working days, but this is not guaranteed.
International orders can take up to 10 working days from dispatch and, unfortunately, more so if there are delays at your country’s import customs, which are entirely out of our control. However, this is not a problem for most and some international orders are delivered within as few as five days.